TV Subscription Guide

    How to Renew DStv, GOtv and Startimes Subscription Online

    Renew DStv, GOtv or Startimes from your wallet. Verify the decoder details first so the selected package reaches the correct account.

    How to renew your decoder

    1. Open TV Subscription from your dashboard.
    2. Choose DStv, GOtv or Startimes.
    3. Enter the smartcard or IUC number and verify it.
    4. Confirm the customer details and choose a package.
    5. Pay and keep the transaction receipt.

    Keep the decoder switched on while renewing so the provider can restore viewing more quickly.

    Details to check

    • Provider name
    • Smartcard or IUC number
    • Customer name returned by verification
    • Package name and price
    • Transaction reference after payment

    If channels do not return

    1. Confirm the transaction shows successful.
    2. Leave the decoder powered on for several minutes.
    3. Restart the decoder and check the subscription again.
    4. Contact support with the reference if viewing is still unavailable.

    Frequently asked questions

    Renew your TV package

    Pay for DStv, GOtv or Startimes and keep your receipt online.

    Renew TV Subscription View transactions

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