Why did my airtime purchase fail?

Airtime failures usually happen due to network downtime from the mobile provider, insufficient wallet balance, or an incorrect phone number. Check your wallet — the amount is typically refunded instantly. If not, contact support with your transaction ID.

My data bundle didn't arrive. What should I do?

First, verify the data via your network's USSD code (e.g., *131# for MTN). If the data is not reflected, check your Transactions page. Failed data recharges are auto-refunded within 5 minutes. If delayed, send your transaction reference to support.

Can I recharge a wrong number by mistake?

Yes, if the wrong number is a valid active line, the airtime or data will be delivered to that number. We cannot reverse successful deliveries. Always double-check the recipient's phone number before confirming.

Why does my data recharge say 'pending'?

A 'pending' status means the request is queued with the network provider. Most clear within 2–5 minutes. If it remains pending beyond 10 minutes, the system will auto-cancel and refund your wallet.

I paid for electricity but didn't get a token

Electricity token delays are rare but can occur during disco (disco company) system downtime. Check your email and SMS. If you still don't see a token after 10 minutes, contact support with your meter number and transaction reference.

What if I entered the wrong meter number?

Tokens generated for a wrong meter number cannot be transferred or reversed because they are bound to that specific meter. Always verify your meter number on your electricity bill before purchasing.

Why was my electricity payment rejected?

Rejections happen when the disco system is offline, the meter number is inactive, or the payment amount is below the minimum allowed. Your wallet is refunded immediately on rejection.

My DStv/GOtv subscription failed. What next?

TV subscription failures are often caused by downtime at Multichoice or Startimes. If the payment left your wallet but the subscription didn't activate, contact support with your smartcard/IUC number and reference. We will resubmit or refund.

How long does it take to activate a TV subscription?

Most TV subscriptions activate within 1–3 minutes. If your decoder is still off after 5 minutes, try resetting it or contact support for a manual push.

I bought a JAMB/WAEC PIN but didn't receive it

Exam PINs are delivered instantly via email and the platform. If missing, check your spam folder first. If still not received, contact support with your transaction reference and we will resend the PIN immediately.

Can a used PIN be re-sent?

No. Once a PIN is displayed, it is considered delivered. Make sure to screenshot or copy it immediately. If you lose it before use, support can verify and re-issue if the PIN was never used.

I funded my wallet but the money isn't showing

Wallet funding via card or transfer is usually instant. If not reflected after 5 minutes, check your bank app for a debit confirmation. If debited but not credited, send proof (screenshot or reference) to support for manual crediting.

Why was my card payment declined?

Card declines are handled by your bank, not our platform. Common reasons include insufficient funds, daily limit reached, or bank security blocks. Try a different card or use bank transfer to your virtual account instead.

Is there a fee for failed transactions?

No. We do not charge fees for failed transactions. Your full wallet balance is refunded on every failure caused by network or system issues.

Support Guide

How to Fix a Failed Transaction

Airtime, data, electricity, or TV subscription didn't go through? Follow these steps to get your service or refund fast.

Quick Fix Steps

Check Your Wallet Balance

If a transaction fails, your wallet balance is usually refunded automatically within a few minutes. Refresh the page or check your Transactions page to confirm.

Retry the Transaction

Network glitches from MTN, Glo, Airtel, or 9Mobile can cause temporary failures. Wait 2–3 minutes and retry with the same phone number or meter number.

Verify the Phone or Meter Number

Double-check that you entered the correct phone number, meter number, or smartcard number. Wrong details are the #1 cause of failed airtime and data recharges.

Wait 5–10 Minutes

Some transactions appear as failed immediately but settle after a short delay. This is common during peak hours or when network providers run maintenance.

Contact 24/7 Support

If the issue persists, reach out via WhatsApp with your transaction reference. We investigate every failed transaction and issue manual refunds when needed.

Common Failed Transaction Issues

Failed Airtime & Data Recharge

Failed Electricity Token Purchase

Failed TV Subscription

Failed Exam PIN & Voucher Purchase

Wallet & Payment Issues

Prevention Tips

Always double-check phone numbers, meter numbers, and smartcard numbers before confirming a purchase.
Ensure your wallet has enough balance to cover both the service cost and any applicable fees.
Avoid making large purchases during known network maintenance windows (usually late nights).
Keep a screenshot of every successful transaction for your records.
Save our WhatsApp support number for instant help when issues arise.

Still need help?

Our support team is online 24/7. Reach out via WhatsApp and we'll resolve your failed transaction within minutes.

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